Refund Policy

Pulse RP memberships are digital community perks delivered through Ko-fi, Discord, and website/queue systems. Once access or benefits are granted, purchases are generally considered final.

Refunds may be considered only for duplicate purchases, accidental duplicate charges, technical errors that prevent delivery of all membership benefits, or other exceptional cases reviewed by staff.

Refunds are not guaranteed for bans, suspensions, removal from the community, failure to follow rules, application denial, dissatisfaction with roleplay outcomes, server downtime, or voluntary cancellation after benefits were used.

You may cancel recurring Ko-fi memberships through Ko-fi. Cancellation stops future billing but does not automatically refund previous payments or restore removed benefits.

Open a support ticket with your Ko-fi email, transaction ID, membership tier, purchase date, and reason for the request. Staff will review available records and respond when possible.

Approved refunds are processed through Ko-fi or the original payment provider when available. Processing time may vary depending on the platform and payment method.

Chargebacks or payment disputes without contacting support first may result in membership removal, loss of queue priority, and restricted community access while the issue is investigated.